Forum Discussion

Allwest's avatar
Allwest
Cover User
3 months ago

Superannuation Payments

Why does it take so long for MYOB to process Super Payments ? ie 4-6 days
Genreve_S's avatar
Genreve_S
MYOB Moderator
8 days ago

Hi SGW, 

 

If those payments from 19/06 are still showing as Processing, that’s definitely longer than expected.

 

A couple of quick things to check first:

  • the batch hasn’t been deleted or recreated in Pay Super
  • the payment hasn’t been rejected and returned in the Pay Super area
  • the bank account for that batch was successfully debited

 

If all of that looks right and it’s still sitting in Processing, don't hesitate to get in touch with our support team so they can investigate the payment directly. Because it’s well outside the usual clearing window, they’ll need to review the transaction status from their side and confirm what’s holding it up. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

 

Regards,
Genreve

SGW's avatar
SGW
Trusted Cover User
8 days ago

Hi Genreve,

Thanks for your response. I checked this morning when I saw your response, and they are now showing as processed. 

 

Thanks

Steve

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