Superannuation
If I have paid an employee super twice and doubled up, can I enter zero super in next pay run? The super has been accepted and paid.
Forum Discussion
Hi Shella,
Because I reversed the extra pay run which has cancelled out the extra leave etc and super. I can see the automatic entry now created in "Create super payment" screen, which is the entry with the negative super figure. I have tried to record it but it will not go through as the prompt I'm now getting is "You can't pay a negative super amount for an employee". How can your rectify this reversal now? Instead of requesting a refund from the super fund couldn't I just select this negative super entry with the next pay run? So it cancels out the next super payment as we have paid the extra super. This would mean I wouldn't need to ask for a refund from the super fund...
Hi Businesspro.
Thanks for the response.
If you've processed a pay run and the superannuation payment amount is incorrect, or you've overpaid and underpaid the super payments you can rectify this by adjusting the super payments. You can find more details about this in our 'Checking and Adjusting Superannuation' article.
On the other hand, if you've accidentally processed the same pay run twice, resulting in a doubled superannuation, you'll need to reverse the duplicate pay run. You can find more information regarding this in the 'Fixing a Pay' article.
Regarding your earlier question about allocating the refund to the Bank Feeds when it appears ("That means all I need to do is allocate the refund in the Bank Feeds when it appears. Is this correct?"), you're right.
Feel free to reach out if you need any more clarification. We're here to assist you.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
Yes. I've accidentally processed the same pay run twice, resulting in a doubled superannuation.
Because I reversed the extra pay run which has cancelled out the extra leave etc and super. I can see the automatic entry now created in "Create super payment" screen, which is the entry with the negative super figure. I have tried to record it but it will not go through as the prompt I'm now getting is "You can't pay a negative super amount for an employee". How can your rectify this reversal now? Instead of requesting a refund from the super fund couldn't I just select this negative super entry with the next pay run? So it cancels out the next super payment as we have paid the extra super. This would mean I wouldn't need to ask for a refund from the super fund...
Hi Businesspro,
Thanks for the response.
At present, the functionality to remove negative amounts in the Manage Payments window is not available. This is outlined in the article 'Reversing Superannuation Payments'.
To help prioritize the enhancement of this feature, I recommend casting your vote for this suggestion on the Ideas Exchange board. Your input can help shape future updates to our system.
Please feel free to reach out if you need any further assistance.
Thanks,
Genreve
