Timesheet not recoding
I have a current employee that when she submits her timesheets in the MYOB Teams app the message comes up saying your time sheet has been submitted successfully then it disappears from the app. So in...
Forum Discussion
Hi Timesheet
It sounds like there's a hiccup with your employee's timesheets in the MYOB Team app. Normally, only approved timesheets should disappear after submission. Since this issue seems specific to one employee, troubleshooting might involve uninstalling the MYOB Team app, creating a new location, inviting the employee again, and reinstalling the app. This process can often resolve such quirks. You can also check this link for more information. If you need further assistance, just let us know!
Best regards,
Doreen
Hello Doreen,
Thank you for your reply. Yes I am aware the timesheets disappear once approved.
nave already done what you have mentioned.
What else could I please try? Thank you.Hi Doreen,
Have you had any success in resolving this issue, it appears with now have an employee experiencing the same issue. We have also tried a new location, invite and app on both android and apple,
Hi Gmac2016,
Have you tried other troubleshooting steps? Sometimes, uninstalling and then reinstalling the app can resolve this issue. You can also visit these help pages for more information:
Getting Started with MYOB Team.
Using the MYOB Team admin portal
Using the MYOB Team mobile app
If the issue persists, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
