Forum Discussion

Huong_D's avatar
Huong_D
3 months ago
Solved

Timesheets of one day is excluded in the weekly payrun

Hi Community team,   I have payroll setup on weekly basis from Thursday to Wednesday. Everything went well before without any issue. When I travel out of Australia, I still set Australia time on my...
timesheet
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi Huong_D,

     

    Timesheets are usually excluded either because the date entered doesn't match the pay run or if the timesheet was part of a previous pay run. If neither of these is the cause, it might be best to reach out to the support team. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Thanks,

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi Huong_D,

 

Timesheets are usually excluded either because the date entered doesn't match the pay run or if the timesheet was part of a previous pay run. If neither of these is the cause, it might be best to reach out to the support team. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

 

Thanks,

Genreve

  • Huong_D's avatar
    Huong_D
    3 months ago

    Hi Genreve,

     

    Thanks for your reply. I have reach out to support but have not yet received their response. I processed the payroll this week and not experience the same issue again. 

     

    Best,

    Huong

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