Hi Community team,
I have payroll setup on weekly basis from Thursday to Wednesday. Everything went well before without any issue. When I travel out of Australia, I still set Australia time on my laptop. When doing the payroll, the Thursday timesheets were excluded from the pay run even the period was selected correctly.
I wonder if anyone here experience the same situation and what is the reason for this?
Many thanks,
Huong
Hi Huong_D,
Timesheets are usually excluded either because the date entered doesn't match the pay run or if the timesheet was part of a previous pay run. If neither of these is the cause, it might be best to reach out to the support team. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.
Thanks,
Genreve
Hi Genreve,
Thanks for your reply. I have reach out to support but have not yet received their response. I processed the payroll this week and not experience the same issue again.
Best,
Huong
