Transactions won't allocate from 30/4
I processed a weekly pay (as per usual) on the last day of the month (30/4) and now 2 transactions are permanently showing as "unallocated" - both are from this pay run. One is the Wages and one is t...
Forum Discussion
Hi SarahKP,
Thanks for checking all of that and for sticking with it. Because the bank feed and super payment are tied directly to your fund and we don’t want to reverse anything unnecessarily, the best next step is to get this looked at by our support team so they can jump into your file and see what’s blocking those April transactions from matching. You can reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account, and they’ll be able to run through this with you one-on-one and sort it out.
Regards,
Sai
Hi Sai,
I submitted a case via My Account yesterday (as well as doing this post on the forum). I'm still awaiting a response...
But thanks for your help.
