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AUMOW's avatar
AUMOW
Cover User
20 days ago
Solved

Trying to update Business (Payroll) Details

I'm stuck in a spiral of doom.. :-| In Payroll settings / Superannuation payments; there is a little yellow ALERT signal next to our business name, with a message "Your business name has been update...
  • Princess_R's avatar
    Princess_R
    20 days ago

    Hi AUMOW,

     

    Sorry you’re stuck in this frustrating loop! From your post, it looks like you’re making the changes in a web browser. The black message at the bottom is a browser pop-up, and it’s possible you have several MYOB tabs open. When that happens, changes made in one tab won’t automatically update the other tabs that were already open. Try closing any extra MYOB tabs, leaving just one open, and refreshing the page before trying to save again.

     

    If the error keeps popping up, please reach out to our support team through any of the options on our Contact page. They can take a closer look and may ask for screenshots or other details to help figure out what’s happening on your end.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
20 days ago

Hi AUMOW,

 

Sorry you’re stuck in this frustrating loop! From your post, it looks like you’re making the changes in a web browser. The black message at the bottom is a browser pop-up, and it’s possible you have several MYOB tabs open. When that happens, changes made in one tab won’t automatically update the other tabs that were already open. Try closing any extra MYOB tabs, leaving just one open, and refreshing the page before trying to save again.

 

If the error keeps popping up, please reach out to our support team through any of the options on our Contact page. They can take a closer look and may ask for screenshots or other details to help figure out what’s happening on your end.

 

Cheers,

Princess

AUMOW's avatar
AUMOW
Cover User
19 days ago

Thanks,

I've closed EVERYTHING and refreshed multiple times; tried to just make one singular change to keep it simple - same errors. So I'll have to escalate this issue as you have advised...

thanks.

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