Forum Discussion

SantoshM's avatar
SantoshM
Member
18 days ago

Unable to record/process Super

 can create a super payment but recording the payment gives 'Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is. '.

 

I am the owner/admin and this is my first Pay Super payment. I tried Incognito browser and a different browser as well. I the Super Account is with an SMSF.

 

Please help me fix this.

7 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    16 days ago

    Hi SantoshM,

     

    Thanks for sending through the screenshot. It looks like you’re in My Account. Once you click on this link, you can see Contact Us and scroll down until you see Get help from the team. From there, click Support for MYOB Business (browser) and MYOB AccountRight (desktop), and you’ll be able to see the phone number and other ways to contact our team.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    16 days ago

    Hi SantoshM,

     

    Thanks for trying to troubleshoot this on your own. The “Your login to Pay Super may have timed out” error can show up if your access hasn’t updated yet, or if there were changes to the super contributions while you were recording the payment. The first thing to check is that you’re logging in with the correct email address registered in Pay Super. There are a few areas that need to be reviewed to get this sorted, and these can only be checked properly by our support team. Please reach out to them by phone or through live chat via our virtual assistant, MOCA.

     

    Cheers,

    Princess

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    16 days ago

    Hi SantoshM,

     

    You can reach our support team by phone through the Contact Us page, where the phone number is listed along with the other support options.

     

    Cheers,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    16 days ago

    Hi SantoshM,

     

    From the Contact Us home page, scroll down and choose the product you need help with, then click the dropdown for that product. The phone number is listed in the last bullet there.

     

    Cheers,

    Doreen

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