Forum Discussion

Allan52's avatar
Allan52
10 months ago

When I log out I get an error message "Uh-oh The Numbers don't add up"

When I log out I get an error message "Uh-oh The Numbers don't add up". it has a dropdown which gives this message "The request is missing a required parameter, includes an invalid parameter value, i...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Allan52,

Thank you so much for your detailed post and welcome to the Community Forum!

My apologies for the late response. It seems that your computer's internet settings, specifically the "Windows Internet Options," are preventing the proper functioning of certain essential files known as "cookies," which are necessary for logging into your company files. These cookies are benign and solely contribute to secure access to your work-related content. To address this issue, kindly follow the steps outlined below:

  1. Add MYOB.COM as an allowed site to ensure that cookies are saved.
  2. Press the Windows key on your keyboard.
  3. Type in Control Panel and open it.
  4. Click on Internet Options (If you don't see Internet Options, select Small icons or Large icons from the top-right drop-down menu).
  5. Navigate to the Privacy tab.
  6. Click on Sites.
  7. Add MYOB.com in the Address of website field.
  8. Click Allow.

Please keep us informed of your progress.
Regards,
Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi ALL, 

    I apologize for the delayed response. May I inquire if you are still experiencing the issue? Some users have successfully resolved similar problems by clearing their browser's cache and history. If the problem persists, we recommend attempting to log in from a different browser.


    Feel free to post again, we're happy to help!
    Regards,
    Earl

    • Booran's avatar
      Booran
      Experienced User
      10 months ago

      I use Edge browser and I still cannot log out.  I cleared browser history and cache as recommended.

      Tried Chrome and I even cannot log in to MYOB, I can't pass verification stage. It is because I logged in already in the different browser.

       

       

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