Forum Discussion

Allan52's avatar
Allan52
10 months ago

When I log out I get an error message "Uh-oh The Numbers don't add up"

When I log out I get an error message "Uh-oh The Numbers don't add up". it has a dropdown which gives this message "The request is missing a required parameter, includes an invalid parameter value, i...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Allan52,

Thank you so much for your detailed post and welcome to the Community Forum!

My apologies for the late response. It seems that your computer's internet settings, specifically the "Windows Internet Options," are preventing the proper functioning of certain essential files known as "cookies," which are necessary for logging into your company files. These cookies are benign and solely contribute to secure access to your work-related content. To address this issue, kindly follow the steps outlined below:

  1. Add MYOB.COM as an allowed site to ensure that cookies are saved.
  2. Press the Windows key on your keyboard.
  3. Type in Control Panel and open it.
  4. Click on Internet Options (If you don't see Internet Options, select Small icons or Large icons from the top-right drop-down menu).
  5. Navigate to the Privacy tab.
  6. Click on Sites.
  7. Add MYOB.com in the Address of website field.
  8. Click Allow.

Please keep us informed of your progress.
Regards,
Earl

Allan52's avatar
Allan52
10 months ago

Hi, thankyou for your reply. Unfortunately the steps you outlined didn't work and I'm still getting the error message which comes up and stops me logging out from the Payroll module that I use. Please Note that I'm only liceneced for payroll, not the full MYOB.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi Allan52, and Booran,

    Thank you for your patience, and I apologize for any inconvenience caused. After conducting an investigation into this issue, we have identified a solution. Please log in to the security center directly at https://my.account.myob.com. Then, choose the option 'Change your 2fa device' or 'Get started' (depending on whether you currently have 2fa via email or app enabled).
     

    It's important to note that before initiating the recovery process from the email link, ensure that all web browser windows are closed.

     

    Please do let me know how you go on this.
    Regards,
    Earl

    • Booran's avatar
      Booran
      Experienced User
      10 months ago

      Thank you Earl

       

      It works properly now. I can log in and log out.

      • Booran's avatar
        Booran
        Experienced User
        10 months ago

        Today I am back to square one.  Can't log out.

        Even more interesting now when I log in, I type login email and get straight in. No password asked.

        And 2FA behaves strangely. When I logged in on my home computer last night, I wasn't asked for 2FA.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi Booran,

    Thank you for informing us that we have resolved your issue. Should you have any more questions, please feel free to post again, and our team will be delighted to assist you.

    Regards,
    Earl

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