Job Profit & Loss error Failed to load the report." Thought it was an error that would correct itself but same message appeared a week later. Report has worked in the past with no issues

Hey Vaios, 

This error message typically comes up if there are void transactions in the date range that you're running the repot for. 

I'd suggest clicking into Find Transactions and locate any that have a $0 amount and Job number. Remove these void lines and save the transaction before generating the report once more - you should no longer experience an error message after that. 

 

Alternatively, you can also run the report from the start of the financial year for 1 month at a time till you identify the month where the error starts. Once you've done that, begin running it for the start of the month moving the date out 1 at a time to find the date the error starts. From there you'll be able to remove any $0 void transaction lines and the report should run without a problem once you've fixed up any relevant transactions.

 

If you continue to experience an issue after that I'd suggest raising a case via your MyAccount - instructions to do so are listed here.

 

Cheers, Amanda.