Job Reports
Is there a problem generating job reports at the moment?
Forum Discussion
Hi stephics123,
Thank you for the post and welcome to the Community Forum! I appreciate you reaching out to us, and I'm sorry to hear that you're having an issue with job reports. I'll be more than happy to help you. Please provide me with a screenshot of the error so we can further check on this and provide you with a resolution.
Please let me know if you need further help.
Kind regards,
Sai
Attached is the screenshot as requested.
Hi stephics123,
Thank you for the screenshot. Is this happening to all of the users who are accessing this file? Please let me know.
Please let me know if you need further help.
Kind regards,
Sai
I'm having the same problem with the same report.
I've put in a support request and they've told me the following:
"Thank you for your patience and I am sorry for the delay. To resolve this, using Find transactions, locate transactions with a transaction line with both a void ($0) amount and a job number. Remove these void lines and re-save the transaction.
When all void transaction lines have been removed the report will run without issue."It hasn't worked for me, still waiting for a reply if there's anything else I can try.
Hi,
This has ended up working for me but you can't just remove the $0 invoices from the month you're reporting on. I found that if you go through the financial year 1/7/23 through to current and get rid of the $0 transactions then hopefully it will work for you too. Let me know how you go & good luck.
Hi tombailey,
Thanks for posting your concern in the forum.I'm sorry to hear about your difficulties in displaying this report. This issue generally is caused by transactions lines that are ($0) I recommend trying out what Earl_HD has suggested previously. If the issue persists after that, you can run the job profit and loss report month by month to narrow down which month causes the issue. You can then filter the report day by day until we find the date with the specific issue. We can then check all transactions for that day and remove the zero lines.
Let us know if you require any further assistance.
THanks,
GenreveLooking for them in Find Transactions didn't work forme.
Running the report month by month, then going to the sales register to find the $0 transactions has worked for me.
Thank you!
