Forum Discussion

Outbackwork's avatar
Outbackwork
Experienced User
8 months ago

Reports not loading

Hi,   No reports have loaded for many months on MYOB for us.  I've tried clearing the cache, different browser, different dates, different device (computer vs phone) etc.  Reports still never work....
bug1's avatar
bug1
Contributing User
7 months ago

I just posted in an older thread, that using the default 'PDF style Template' fixed it for me.

 

My custom 'PDF style template' has a (large) image of our logo which perhaps caused the problem

  • knakkarit's avatar
    knakkarit
    Contributing User
    7 months ago

    Hi bug1,

     

    Report in MYOB AccountRight in Windows desktop works fine for me. The MYOB Business on web browser version that is broken.

     

    I have opened support ticket last week but still haven't heard from support.

     

    Regards.

    • bug1's avatar
      bug1
      Contributing User
      7 months ago

      Ok, for reference im using essentials, which is a web broswer.

       

      Have tried a few different custom PDF style templates, cant get any past the purple-spinning-wheel. (default works).

      • knakkarit's avatar
        knakkarit
        Contributing User
        7 months ago

        I have just checked my settings on the web browser version, it's the default.

         

        Thank you for you help by the way. I can only hope their support respond to me.