Forum Discussion

Experienced Cover User

3 years ago

Failed to load the report

Getting 'Failed to load the report'. We have identified the date it fails, but unsure what to from there?

Can you help please?

Yanike_S
3 years ago
Hi portrd

It seems like there is a data issue with one of your invoices in that period. It seems like you use On a Day of the Month type payment terms, and the due date appears to be 0 - this is not possible in the software. This is most commonly caused by imported transactions. Could you change that invoice to your preferred payment terms and run the report again? It seems to be invoice 28 recorded on 19/09/2022 for $6675.15.

Yanike_S
MYOB Staff
3 years ago
Hi portrd

Thanks for your post. There could be a number of causes for this, usually to do with the report trying to process too much data. I am happy to have a look into this for you. Are you running AcocuntRight in the browser or is this a Business/Essentials file? What are the last 4 digits of the serial number?
- portrd
  Experienced Cover User
  3 years ago
  Thanks Yanike.
  It is a Business. ....6100
  - Yanike_S
    MYOB Staff
    3 years ago
    Hi portrd
    
    It seems like there is a data issue with one of your invoices in that period. It seems like you use On a Day of the Month type payment terms, and the due date appears to be 0 - this is not possible in the software. This is most commonly caused by imported transactions. Could you change that invoice to your preferred payment terms and run the report again? It seems to be invoice 28 recorded on 19/09/2022 for $6675.15.

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