Forum Discussion

portrd's avatar
2 years ago

Failed to load the report

Getting 'Failed to load the report'. We have identified the date it fails, but unsure what to from there?   Can you help please?  
  • Yanike_S's avatar
    2 years ago

    Hi portrd 


    It seems like there is a data issue with one of your invoices in that period. It seems like you use On a Day of the Month type payment terms, and the due date appears to be 0 - this is not possible in the software. This is most commonly caused by imported transactions. Could you change that invoice to your preferred payment terms and run the report again? It seems to be invoice 28 recorded on 19/09/2022 for $6675.15.