Hi all,
I am unable to load Unpaid bills, Unpaid invoices, Receivables reconciliation with tax, and Payables reconciliation with tax reports. Each time I attempt to run those reports, it shows an error message saying, 'failed to load'. When I try on desktop, it shows 'Operation Timeout'. I have tried clearing the MYOB Cache and refreshing the browser but it's still not working.
Could someone help me check this matter asap?
Thanks
Hi jamespham,
Sorry to hear you've been stuck with those reports playing hard to get. That "failed to load" and "operation timeout" combo is something we've seen pop up before, and we've got a handy post that walks through a few things that usually sort it out. I'll pop the link here for you to check out:
Also, just a quick heads up, I noticed your serial number was included in your post, so I've gone ahead and removed that for you. For security reasons, it's best not to share those details publicly.
Give those steps a go and fingers crossed it does the trick. If it's still happening after that, your best bet is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They'll be able to take a closer look with you in real time.
Regards,
Sai
