Forum Discussion

Rowling's avatar
Rowling
Experienced User
3 years ago

Unpaid Bills Report - Failed to load

Tried several times to load Unpaid Bills report for one month only. Have logged out and back in, refreshed browser, eventually displays - Failed to load 
Komal_S's avatar
Komal_S
MYOB Staff

Hi Rowling 

Sorry to hear you're experiencing this. So we can investigate what's causing this problem, can you please run the report for a shorter time period and confirm if you're still getting the same error ?

Rowling's avatar
Rowling
Experienced User
3 years ago

As noted in the original post, I was trying to run the report for one month only. Do you require it for a shorter time period than that?

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi Rowling 

    Yes please, try it for a week or a day and let me know if it repeatedly gives the same error. 

    • Rowling's avatar
      Rowling
      Experienced User
      3 years ago

      Hi Komal_S 

       

      It does not work even for one day. Same issue.

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        3 years ago

        Hi Rowling 

        Please send me your product serial number by Private Message, and we'll run some scripts to check what the issue is.

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