Forum Discussion

acj's avatar
acj
Experienced User
2 years ago

Unpaid invoices report not loading

Hi,

 

We are having issues loading certain reports. See attached picture for the Unpaid invoices report.

 

Our list of issues with MYOB Business is growing by the day, with no one responding to our issues. We can't do this for much longer - it is impacting our operations.

 

  • acj's avatar
    acj
    Experienced User

    Exactly the same issue with the unpaid bills report. 

    • Sean_DC's avatar
      Sean_DC
      Former Staff

      Hi acj 

       

      I'm glad to assist you with this.

      There could be a few reasons for the Unpaid Invoices/Bills to not show. One of the possible causes of this error is when the customer or supplier does not have an email address indicated. To check, you will need to go to Contacts >> Click on the Customer/Supplier name >>  enter the email address in the Email (To) field.  



      Please feel free to post again. I'm happy to assist further.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

       

      • acj's avatar
        acj
        Experienced User

        How do I check who it is? we have thousands of contacts.

         

        Note that we have not had this issue in the past and it is these 2 specific reports that that won't load.

         

        Regards

        Andrew

    • acj's avatar
      acj
      Experienced User

      hi - 3 days and no reply. It is end of month and critical that we have access to these reports.