2 invoices, same number, one paid, one not

Question

I have 2 customer invoices with the same number, which I thought was not possible.

It has been paid, but as the duplicate hasn't been paid, customer is getting reminders.

Checked, both have same invoice number, sent on different days to same customer.

How can this be?

janjac · Answer

HI Komal,&nbsp;I am not entering numbers - they are auto generated by the program, I've never had to enter numbers.Also why is ther 2x2 and then it goes up to the next number and does another 2 - one of them had 3 invoices with the same number.&nbsp;I am not a fan of many of the things with the upgrade, there is a couple of things that are fantastic such as being able to search for a PO.&nbsp;Have a great day&nbsp;

flumpjumper · Answer

It looks like since the upgrade you can make multiple invoices with the same number. This seems totally bizarre to me and I wonder what purpose it could serve?I too have been yelling about several things since the 'uprade that removes features but costs more".&nbsp;

flumpjumper · Answer

Yes, tested this and it does correctly auto assign next invoice number incrementally.Doesn't explain why it lets you have multiple invoices with same invoice number though.

janjac · Answer

Same issue here, about 8 invoices that are double up numbers.&nbsp;

komal_s · Answer

HI&nbsp;janjac&nbsp;,&nbsp;flumpjumper&nbsp;If you're using MYOB Business, the warnings for duplicate invoice numbers won't be displayed if you enter the same number accidentally. Therefore, please ensure the numbers are being double checked before saving the invoice.&nbsp;

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2 invoices, same number, one paid, one not

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