Forum Discussion

Marc-H's avatar
Marc-H
Experienced Cover User
8 days ago

2FA deleting working in progress

On many occasions now, the 2FA requirement kicks in randomly and wants an authorisation code.

Trouble is that you lose whatever work you may be in the middle of.

 

On 1 occasion it reverted back with the current partially completed invoice still intact

(which I believe would be how its meant to work)

 

All other occasions the work is lost - please look into it 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Marc-H,

     

    I've checked and there don't seem to be any ongoing issues with 2FA right now. Also, I can't find any support cases similar to your issue. I recommend clearing your browser cache to see if it helps with the 2FA issue. If it doesn't, please create a support ticket from the MyAccount window to get in touch with support.

     

    Feel free to post again if you need any other help.

     

    Thanks,

    Genreve