On many occasions now, the 2FA requirement kicks in randomly and wants an authorisation code.
Trouble is that you lose whatever work you may be in the middle of.
On 1 occasion it reverted back with the current partially completed invoice still intact
(which I believe would be how its meant to work)
All other occasions the work is lost - please look into it
Hi Genreve
This has now happened to me on a number of occasions too.
I spoke with support and they reset my 2FA but it continues to happen.
Rather frustrating when you are halfway through or finishing an invoice and then you lose everything.
Could MYOB look at 2FA on log in rather than every 24 hours?
Hi Marc-H,
I've checked and there don't seem to be any ongoing issues with 2FA right now. Also, I can't find any support cases similar to your issue. I recommend clearing your browser cache to see if it helps with the 2FA issue. If it doesn't, please create a support ticket from the MyAccount window to get in touch with support.
Feel free to post again if you need any other help.
Thanks,
Genreve
Its happened to me also. Almost completed a Quote and I was kicked out and asked to enter my 2FA. After entering the 2FA I had to start the quote from scratch. Very annoying.
