Forum Discussion

JL70's avatar
JL70
Contributing User
2 years ago

Another company invoice with our business details was sent to my client when we sent an invoice electronically

We created an invoice as usual and emailed it as we usually do.   The client received the invocie and opened it only for it to be an invoice form 2019 and that was to a company we do not have on ou...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi @suzsnell 

 

Thank you for your response. Please allow me to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

 

I understand your frustrations and this is not an experience we want to provide our customers. I regret the inconvenience caused to you. To help you with resolving your issue, may I request you to clear your browsing cache , log out and log back in. Try to send an invoice once again to your customer or try sending the invoice to your personal email.

 

Please let me know if the same thing happen.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,

Princess

 

 

Cheers,

Princess

suzsnell's avatar
suzsnell
2 years ago

I have tried to send a private message but it is above my paygrade and cannot work out how to do that other than on this post - sorry

 

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi Princess_R 

     

    I don't think you have understood the seriousness of what is being reported here - this should be escalated to senior management urgently for investigation and a 'fix'.

     

    Emailing invoices works correctly 'most of the time' - so getting user to clear cache and do a test resend is of little comfort. The test email will no doubt work correctly. The BIGGER issue is why is this happening on MYOB systems? It's one thing to mixup up data from the user's company file - this would just be a software bug reading the wrong data - and this should obviously be fixed. But to mixup up details between 2 client's company files is a serious 'systems' issue. Clearing the cache doesn't solve than nor address the underlying cause.

     

    MYOB needs to investigate - solve - and above all 'come clean' rather than sweeping it under the rug. Clients need to have confidence MYOB is doing the right thing and their systems are robust. Senior Management should be issuing a statement acknowledging the issue and advising it has been fixed!!

     

    Regards

    Gavin

    • LukeRobertson1's avatar
      LukeRobertson1
      Contributing User
      12 months ago

      Thanks for this response mate. Maybe it's time lawyers get involved. This looks to be happening for years now. 

      What an absolute joke. I'm heading to my lawyer tomorrow and onbudsman. 

      Cheer legend!

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