Hi gavin12345
Thank you for sharing your insights. I understand how important it is for the business, and this is not an experience we want to provide to our customers. We strive hard to provide a seamless experience.
To help customers with resolving their issue we would need to start with basic troubleshooting. To help identify the symptoms and figure out why something doesn't work as intended before we investigate further to provide a solution. We will surely escalate this issue with a proof that this is actually happening in the system. We are also asking some details and screenshots via private message in order for us to escalate.
Cheers,
Princess
Hi,
I have just experienced this issue. Invoice was sent to my customer with another customers details on it with services that we do not supply. $0 balance. The customer that received this from us was very concerned and as were we. I am wondering if anything Has been done about this on MYOB side. As this post was a month ago and we have just experienced this issue I would have to think that MYOB has done nothing about this Problem
MYOB really needs to get on top of this as scammers are getting worse and this is a serious issue that needs to be fixed.
You're still not doing anything about this? Is MYOB owing a lot of money? This doesn't feel right.
I'm heading to lawyers and ombudsman.
