Bill showing as payment recorded - no download file
Hi - another noob seeking guidance plz.
A Supplier Bill shows as 'payment recorded', with a payment reference #588 and amount paid.
Problem - I cant find the electronic download file. There is no Bank transaction on the statement of course.
I went back to the transaction, and again 'recorded payment' (3rd time) hoping to download the electronic file again - no luck. Q: How can I pay this Supplier Bill please?
Hi mmunchy,
Welcome to the Community Forum! If the Bill is showing payment recorded and without finding the electronic download file and no bank transaction on the statement, this would need further assistance on the backend, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.
Regards,
Earl
