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Guvna2323's avatar
Guvna2323
20 days ago

Blacklisted email address

Hi   I am having trouble sending an invoice to a client. Can I get the email address unblocked please? The error message is: Diagnostic-Code: smtp; 550 Rejected by header based manually Blocked S...
Guvna2323's avatar
Guvna2323
20 days ago

Hi Genreve

 

i have been in contact with the IT department today and they were were confident there was nothing they could do. They could not see the accountright@apps.myob.com being rejected.

i have multiple different clients (6) at the same business and the email addresses are all accepted except one. 
I have used this email address for 6 years before I started on myob 

 

cheers mick

Genreve_S's avatar
Genreve_S
MYOB Moderator
19 days ago

Hi Guvna2323, 

 

The error you're experiencing isn't something that can be resolved by your IT personnel. It is related to your recipient's email services, so they need to check it on their end. As you mentioned, this issue only occurs with one client.

 

Regards,
Genreve

  • Guvna2323's avatar
    Guvna2323
    19 days ago

    Hi Genreve

     

    I have just finished a call with one of your team to sort out another issue and it seems it was a blacklisted email address on your end!

    The problem has been rectified 

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      19 days ago

      Hi Guvna2323,

      We're glad to hear that your issue is now resolved by our phone support team. Feel free to start a new post if you have further queries, and one of us will be happy to assist you.

      Regards,
      Earl

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