Forum Discussion

MiaT's avatar
MiaT
Contributing User
10 months ago
Solved

BPAY biller code keeps changing

Hello  Why does the BPAY biller code change on every single online invoice sent to the customer? The customer complains they cannot pay simply as the BPAY biller code changes on every invoice, I un...
  • Celia_B's avatar
    Celia_B
    9 months ago

    Hi MiaT, 

     

    Thank you for getting back to us and providing an update on the issue. I can see how this situation affected you. I apologize for not responding to this post immediately. 

     

    And thank you for being so patient with me working through this. Since we have limited information about the issue, we have the right department that can help you with this. You can reach them by calling this number 1300 783 674 or you can email them at support@myobpayby.com 

     

    If you need more assistance, please feel free to post again. We are happy to assist you. 

     

    Thanks, 

    Cel

     

MiaT's avatar
MiaT
Contributing User

Hello 

Thank you for your reply. 

I am unable to send you a copy of the invoice, as the MYOB system sends out an electronic invoice, and the customer reports that each month the Bpay and Biller code change. 

The electronic invoice sent out comes from MYOB, I do not have it to show you - perhaps you might know how this works in the system? 

Celia_B's avatar
Celia_B
MYOB Moderator
9 months ago

Hi MiaT,

 

Thank you for your post and welcome to the Community Forum.

 

In this regard, A number of billers who list BPAY as a payment option have variable CRN's, that is changes with each bill. This is generally, a result of the biller wanting to track payments relating to specific bills or invoices. 

 

You can check on this Help Article: Online invoice payments. 

 

I hope this helps. Let me know if the resolution I provided did not fit your concern. Please don't hesitate to contact us again. We are happy to assist you.  

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Best Regards, 

Cel

 

  • MiaT's avatar
    MiaT
    Contributing User
    9 months ago

    This has not answered my question, about why as the system provider I cannot provide static Bpay and Biller codes. Reading an article will not help. Fixing the issues would. 

     

    Are you able to answer my question?

    • Celia_B's avatar
      Celia_B
      MYOB Moderator
      9 months ago

      Hi MiaT, 

       

      Thank you for getting back to us and providing an update on the issue. I can see how this situation affected you. I apologize for not responding to this post immediately. 

       

      And thank you for being so patient with me working through this. Since we have limited information about the issue, we have the right department that can help you with this. You can reach them by calling this number 1300 783 674 or you can email them at support@myobpayby.com 

       

      If you need more assistance, please feel free to post again. We are happy to assist you. 

       

      Thanks, 

      Cel

       

    • Celia_B's avatar
      Celia_B
      MYOB Moderator
      9 months ago

      Hi MiaT,

       

      We just wanted to follow up on your concern. Please let us know if your issue is resolved. We simply wanted to ensure that we addressed the issue correctly. And if you need more support with this or in the future, please post again. Alternatively, you can send us a Private Message. We are delighted to assist you. 

       

      Thanks, 

      Cel