Forum Discussion

MiaT's avatar
MiaT
Contributing User
2 years ago

BPAY biller code keeps changing

Hello  Why does the BPAY biller code change on every single online invoice sent to the customer? The customer complains they cannot pay simply as the BPAY biller code changes on every invoice, I un...
  • Celia_B's avatar
    Celia_B
    2 years ago

    Hi MiaT, 

     

    Thank you for getting back to us and providing an update on the issue. I can see how this situation affected you. I apologize for not responding to this post immediately. 

     

    And thank you for being so patient with me working through this. Since we have limited information about the issue, we have the right department that can help you with this. You can reach them by calling this number 1300 783 674 or you can email them at support@myobpayby.com 

     

    If you need more assistance, please feel free to post again. We are happy to assist you. 

     

    Thanks, 

    Cel

     

MiaT's avatar
MiaT
Contributing User

This has not answered my question, about why as the system provider I cannot provide static Bpay and Biller codes. Reading an article will not help. Fixing the issues would. 

 

Are you able to answer my question?

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi MiaT, 

 

Thank you for getting back to us and providing an update on the issue. I can see how this situation affected you. I apologize for not responding to this post immediately. 

 

And thank you for being so patient with me working through this. Since we have limited information about the issue, we have the right department that can help you with this. You can reach them by calling this number 1300 783 674 or you can email them at support@myobpayby.com 

 

If you need more assistance, please feel free to post again. We are happy to assist you. 

 

Thanks, 

Cel

 

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