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Singh_J's avatar
Singh_J
Contributing Cover User
3 years ago

BPay reference error

Hi,   I have a client that is trying to pay an invoice via BPay. They are letting me know that the reference number is not being accepted. I have re-issued the invoice, which contains a different r...
Yanike_S's avatar
Yanike_S
MYOB Staff
3 years ago

Hi Singh_J 

 

Thanks for your post. Each time the customer opens the invoice in the browser, it will generate a new reference number. 

 

Make sure you have your details set up as outlined in the following: Online invoice payments.

 

If they are still having issues, I would recommend contacting the bank for more information.

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