Forum Discussion

TC1808's avatar
TC1808
Experienced User
24 days ago

BPAY references showing on invoices

Everyone needs to be aware that once you authenticate your business details for online payments, BPAY details will start appearing on your invoices

 

If you DO NOT want this feature you need to go to Settings - Sales Settings - Payments. Scroll down to Online Payments and click on the Edit preferences link. It will take you to another screen. Click on the down arrow for Online Invoice Payments and turn off Allow Online Invoice Payments and untick Accept BPAY payments.

 

There was no warning that this had been activated it just appeared on our invoices. Luckily we picked it up fairly quickly, however, even once turned off we were unable to re-print those few invoices without the BPAY code/reference so we have had to physically delete using white-out. Not very professional but better than people trying to use BPAY when we don't want it.

 

Needless to say we are not happy :( 

  • 4Annette's avatar
    4Annette
    Experienced User
    23 days ago

    I am also very unhappy about it. I did not see it until a client paid via online as I email invoices and don't look at each PDF, and I found a email in my junk showing the payment.  So MYOB auto matched the payment even though this function is turned off and set up 2 extra accounts to accommodate this, so it filed away without notice.... invoice paid and fees allocated and didn't go through bank transactions so completely unnoticed. Now that I investigate I find it took 8 days to hit my bank account after the client paid it. And I got charged for the convenience of not being able to use my cash. I do not want to help MYOB fund other peoples invoice loans. 

    Oh an no matter how i try it won't turn off.

    Says it has saved but still shows active.

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    20 days ago

    Hey TC1808  4Annette 

    Can you please send through the relevant file details in a direct message please? I'll pass this onto the team to take a look into. 

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