Forum Discussion

AdamJ's avatar
AdamJ
Member
2 years ago

Business Pro - unable to edit invoice template, edit button takes me back to home screen

Business Pro - unable to edit invoice template, edit button takes me back to home screen
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi AdamJ,

Thank you for your post, and a warm welcome to the Community Forum! If this issue occurs, we recommend clearing your browser's cache and history or attempting to log in from a different browser.

Please do let me know how you go on this.
Regards,
Earl

  • AdamJ's avatar
    AdamJ
    Member
    2 years ago

    Hi Earl,

     

    Thanks for your suggestion unfortunately, it didn't solve my issue.

     

    The detail I originally missed was that when clicking the "edit invoice" link it takes me to a window headed "My Business" populated with a list of our practice clients, I then click on the client's name again and am taken back to the home screen.

     

    Regards,

     

    Adam Jimenez

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi AdamJ,

      Thank you for confirming, and I apologize for the delayed response. I've implemented some changes on the backend. Could you please attempt to clear your browser's cache once more, then log in again and check if it resolves your issue?

      Please do let me know how you go on this.
      Regards,
      Earl

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      1 year ago

      Hi AdamJ,

      I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

      Regards,
      Earl

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