Forum Discussion

PC12's avatar
PC12
Member
6 months ago

Can't download a pdf

Hello everyone, my clients cant download a pdf invoice from the invoice app from their email. Is there a technical issue happening at the moment? Thanks 
PC12's avatar
PC12
Member
6 months ago

Hi Earl they receive the attached photo when they try to download 

Earl_HD's avatar
Earl_HD
MYOB Moderator
6 months ago

Hi PC12​,

 

Thanks for the screenshot. After checking with the team, they advised trying to open or download the invoice on another device, or resending the invoice to the customer.

If the issue continues, please contact our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.


Regards,
Earl

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