Can't send or download invoices
This is ridiculous! I keep getting an error for downloading invoices; I've emailed them all out today, as it's my billing day, and it's not sending any. I've cleared the cache, tried a different brow...
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And still, I hear nothing from MYOB support!
Hi TheSafetyLab,
I appreciate you sharing your ticket number and for giving troubleshooting a go before reaching out. It's a bit odd that you're having issues with your invoices, as everything appears to be functioning correctly on our end and there aren't any widespread problems reported with viewing and sending invoices. I also reviewed your account and found no issues that would prevent you from sending, viewing, or downloading invoices.
Regarding email support, response times can vary depending on the complexity of the issue and the number of requests in the queue. To resolve this matter more efficiently, you'll need to reach out to our support team directly. You can either call them or connect with our live chat agent via the virtual assistant MOCA on our website.Cheers,
Princess
So how do we fix this? Every time I log in, I get this. I hit go to login, and enter my credentials and it lets me in, so there's that as well.
Then, there is an issue whereby I can download or send it. Its great that you're saying you can see any issue, but the issue is still here. And I need more than everything is fine; I need accounting software with basic functionality like the ability to invoice people! On top of that, I've received an invoice for the service today, yet I have no service!
And now we're back to crickets and tumbleweeds! There is no support number for New Zealand in the link you've shared, and the MOCA doesn't want to connect me with a person! The support for this platform is shockingly bad!
Hi TheSafetyLab,
Currently, there is no direct support number for New Zealand listed in the link provided. Additionally, if MOCA is not connecting you with a live agent, you might want to try reaching out through other support channels such as raising a support ticket through myaccount.myob.com.
Regards,
Earl
