Card surcharges
MYOB has not yet announced how online payments will be handled after card surcharges are banned starting 1 October 2026. Less than 2 months before the ban comes into affect.
Forum Discussion
Hey Teresa_5_vip
We'll be sharing practical tools and support resources to help you prepare for these changes in the coming weeks. We'll also share product-specific guidance soon so you'll know what to expect come 1 October.
Hi, we were previously forced to use MYOB online payments because without it, we'll have to manually download and then email invoices to our clients. Is there a way to continue to send invoices through MYOB's system, but turn off the card/bpay payment options? We don't want to pay/absorb the surcharges, but it's too inefficient to download and send invoices manually. It's not what we would expect of an accounting system - to force us to pay surcharges if we want to send invoices online through MYOB. We also don't wish to raise our prices to include the 1.8% for every client because we won't know if they will choose to pay by card. Thanks.
Hi there Non-For-Profit , turning off the online payments feature has always been an option to customers, we know it was important for some as part of the secure invoicing upgrade.
You can see the instructions for this here
Just make sure to change between Browser or Desktop at the top of the page depending on what software you are usingHi Mike_MYOB, thank you! I was under the impression that if we use secure invoicing, it can't be turned off. This is good to know.
On a separate note, I have an active support case that I sent through on 23 July - we should be getting priority support for our account, but I haven't heard anything since. I have sent 2 follow up emails since then, and still haven't gotten a reply.
Can someone please get back to me? “Credit Card Refunds” under Case 03248115. Thanks.
