Hey, a client has recently changed address and I am trying to update their contact details, however I keep getting the error message "One or more fields exceed the maximum character limit". I have had a play around with how the new address is typed and tried reducing the fields however I am having no luck.
Is any one able to offer some advice? Thanks in advance.
I'm having the same issue. No obvious field with too many characters.
KHearty wrote:Hey, a client has recently changed address and I am trying to update their contact details, however I keep getting the error message "One or more fields exceed the maximum character limit". I have had a play around with how the new address is typed and tried reducing the fields however I am having no luck.
Is any one able to offer some advice? Thanks in advance.
Hi KHearty
Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.
Generally, this error is related to the number of characters in the Notes field and impacts saving the changes to the other fields in the client's card if characters exceed the maximum limit.
May I know where exactly you are trying to change the address? Can you please provide more details on how you changed the address details?
Looking forward to your response to be able to help you with your concern.
Best Regards,
Cel
Welcome to the Community Forum.
Can you please let me know if you are changing any other fields on the client's card as the error is "One or more fields exceed the maximum character limit" it could be referring to another field.
MYOB Business currently only supports 250 characters in the notes field. The current workaround is to copy the employee notes onto a separate document, such as a Word document or Notepad file. This allows you to keep a record of these notes outside of the file.
Once copied, the notes can be removed or edited to be below 250 characters.
The error message should also direct you to which field is causing this error to pop up.
Hey Chris, thanks for your reply.
No, the only fields we are trying to change are address fields and we have tried numerous ways to enter the new address to ensure we are not using too many characters. We are not sure how to proceed. Is it that any clients moving home will need to have their account deleted and a new account set up?
Thanks, Kat
