Completely wrong invoice emailed to client
Good afternoon, I would like to raise an issue that a client recieved an invoice from us that was completely different to what we actually sent to them and have in our system. The invoice had ...
Forum Discussion
SHARING THE TEXT FROM A POST I JUST CREATED
WARNING TO USERS - MYOB Business sends another businesses invoices to clients
Hi all,
I wanted to share an issue that I became aware of yesterday.
I sent an invoice to a client and the PDF attachment that the client received was NOT the intended invoice and was NOT even from my MYOB file but from a completely unrelated business.
According to MYOB this is a ‘metadata’ issue and has been a known issue for over 2months. I was informed that there is currently NO resolution and NO timeframe for a potential resolution but I was assured that the developers are ‘working on it’.
I was advised to manually download each invoice PDF and check it prior to sending it to clients directly from an external email application.
Invoices, statements and reminders are all effected by this issue.
This represents a serious data breach in my opinion as other businesses invoices are being sent to my clients and renders MYOB practically unusable…..
It beggars belief that an accounting software program can’t even send the correct invoice to the correct client.
Happened here also
What a joke
So unprofessional
Incorrect garbage invoice for a customer that we dont have has been sent to my client.
God knows where our actual invoice has ended up.
Also happened with quotes.
Not even worth complaining - the response will be to clear my cache or wait 3 hours on hold
Hi Marc-H,
We appreciate your post regarding this issue.
I understand how important security is for a business and we treat this issue as a priority. I will send you a private message to collect more information regarding this concern.
We appreciate your patience. If you have any other concerns, please feel free to post again in the forum.
Thanks,
Genreve
Yes! This has just happened to me today! Our customer received our invoice made out to someone I'd never heard of or dealt with.... Might have to look for another bookkeeping software to use. This is totally unacceptable! What are we paying for each month?? For all our information to get sent to randoms??
What is the phone number to call? It's impossible to find....
