Credit Card Surcharge
Hi Guys, We have started giving our customer the Credit Card Surcharge costs. As I can see in our receipt it adds it to their payment, and MYOB has reconcilled it in Bank Fees fine. We have ...
Forum Discussion
Hello SusieExpTech
Those settings do appear to be right, can ou confirm that your customer has paid with a credit card only, as mentioned when paying via Bpay the charge isn't pushed forward so this could be why you were both charged if they paid one via Bpay and some via credit card.
You will be able to run an online invoice payment report, which will tell you the method of how they have paid. If it is all credit cards I would advise contacting our online payments team so they can investigate why you were charged the amount. Our online invoice team can be reached by created a support case via myaccount.myob.com
We now have credit card facility approved and switched on...and we have enabled the option to pass on the surcharge to our clients...however its fustrating to have to remmeber to enable it as weve accidently sent out a couple invoices where it wasnt ticked...
what happens tho when a reminder invoice is sent out, does it have the box ticked to apply the surcharge? as it appears we have to remember to enable this when sending out invoices where its not set as default:manfrustrated:...
