Customer Invoices (PDF) - Not loading/Nil Info
Hi all,
We have just noticed on some occasions our invoices sent to customers are not coming through correctly. See attached a photo - Any one else have this issue? or a solution?
Thanks!
Forum Discussion
1 Reply
Hi ChelseaRVIC1,
Thanks for sharing the screenshot. The screenshot you've sent looks alot like an issue with the logo size.
From similar cases, one thing that has helped is reuploading a smaller or lower-resolution version of the logo used on the invoice template, then sending a test invoice again to check if the PDF comes through correctly.
If the same issue still appears after trying that, I recommend reaching out to our support team so they can investigate this further securely. You can do that by creating a ticket through My Account or by connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
