Customer paid via Myob
A customer has paid via MYOB, I can't get into the transaction to edit the payment as it has been allocated to online undeposited funds account. I am getting an error message "This transaction type c...
Forum Discussion
HiEarl_HD
l had the accounts set up before with no issues. Some customers have been paying using myob with no issues until the new way was rolled out recently.
No it wasn’t migrated over from account right.
We changed from accoutright to essentials years ago, then MYOB upgraded us to Business a few of years ago.
l thought l set up the new accounts as per MYOBS info leading into the change of customers being able to pay via MYOB.
Hi Earl_HD
Did you get this issue sorted?? Interested as I am also struggling. Thanks.
I cannot access the "choose the ledger categories in MYOB" - I do not want payments going to undeposited funds.
Hi kevinmargetson,
If the payment is processed through Online Invoice Payments (OIP), it will automatically be recorded in the undeposited funds account unless you manually record the payments, in which case you can choose the coding for the transaction. You may check this link for the process.
Cheers,
Shella
Hi kevinmargetson,
If the payment is processed through Online Invoice Payments (OIP), it will automatically be recorded in the undeposited funds account unless you manually record the payments, in which case you can choose the coding for the transaction. You may check this link for the process.
Cheers,
Shella
