Customer unable to open invoices - Red diagonal line
Hi Mutiple customers per day are unable to open our invoices. This has been going on for months. I have included an image of what our customers are receiving.
Forum Discussion
Hi KILIQUIDWASTE,
Thank you for your post and welcome to Community Forum.
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Thanks,
Cel
Thank you for the reply.
I have tried using various different web browsers and the issue remains unsolved. What web browser do you recommend?
I have also tried using the MYOB iPhone invoicing app with no luck the red diagonal line still appears across the customers screen.
The only way I am currently able to send invoices without this issue is to download the PDF invoice to my computer and then attached to an email, this is super frustrating and time consuming.
Hi akj,
We totally understand this situation and we sincerely apologize if you are still experiencing the error. Your feedback is extremely important to us and will help us enhance our services to better meet your needs. Rest assured that we will investigate this issue with our relevant team. Again, apologies for the inconvenience.
If you have any other concerns or questions, please feel free to post again. We are happy to assist.
Kind Regards,
Cel
Hi akj,
We humbly ask for your understanding, and we apologize for the inconvenience this has caused you. We are glad to know that the issue has been resolved at your end. And thank you for sharing in the Community Forum. This has been a big help to our customers who came across this post and have the same issue.
If you have questions or concerns in the future, please feel free to post again. We are happy to assist.
Kind Regards,
Cel
