Forum Discussion

KILIQUIDWASTE's avatar
KILIQUIDWASTE
2 years ago

Customer unable to open invoices - Red diagonal line

Hi    Mutiple customers per day are unable to open our invoices. This has been going on for months. I have included an image of what our customers are receiving.  
Celia_B's avatar
Celia_B
MYOB Staff

Hi KILIQUIDWASTE,

 

Thank you for your post and welcome to Community Forum. 

 

In this matter, we recommend clearing the browser cache, this can helps your computer or device to run optimally and doing so can help fix certain problems like loading or formatting issues on sites. Or you can try using another browser. 

 

Let me know if you need further assistance with this. I am happy to assist you. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks, 

Cel

 

 

KILIQUIDWASTE's avatar
KILIQUIDWASTE
2 years ago

Thank you for the reply.

I have tried using various different web browsers and the issue remains unsolved. What web browser do you recommend?


I have also tried using the MYOB iPhone invoicing app with no luck the red diagonal line still appears across the customers screen.

 

The only way I am currently able to send invoices without this issue is to download the PDF invoice to my computer and then attached to an email, this is super frustrating and time consuming. 

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi akj,

     

    We totally understand this situation and we sincerely apologize if you are still experiencing the error. Your feedback is extremely important to us and will help us enhance our services to better meet your needs. Rest assured that we will investigate this issue with our relevant team. Again, apologies for the inconvenience. 

     

    If you have any other concerns or questions, please feel free to post again. We are happy to assist. 

     

    Kind Regards, 

    Cel

     

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    12 months ago

    Hi akj,

     

    We humbly ask for your understanding, and we apologize for the inconvenience this has caused you. We are glad to know that the issue has been resolved at your end. And thank you for sharing in the Community Forum. This has been a big help to our customers who came across this post and have the same issue.  

     

    If you have questions or concerns in the future, please feel free to post again. We are happy to assist. 

     

    Kind Regards, 

    Cel

     

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