When selecting customers, is there a maximum number of contacts for the Dropdown box? I'm working with a company file 10+ years old with a large contact list, and I see that every contact after 'J' is missing. HOWEVER, if I make one of the visible contacts inactive, the following contact (in alphabetical order) appears at the end of the list. ** See in the screenshot, my list of customers goes all the way to 'Z' but the only selectable customers (to create invoices/statements) run out at 'J'. Has anyone else noticed this? Any workarounds other than individually making no-longer-needed customer contact cards inactive? Thanks

Having trouble selecting Customers using the drop-down box (by default says 'All') It looks like customers with name cards A through J are there, but not J through Z. They ARE searchable by going through 'Contacts', but not when using 'Invoices' or 'Customer Statements' Does anyone know how to fix this? Thanks, S

Hi iChicken Depending on the number of contacts you have in your MYOB Business the selection list may not load the full list. However, you should be able to type in the required name or the first few characters of the name for it to appear. For example, say the name was "Smith, John", you should be able to type in "Smi" for it to appear.

Steven_M wrote:Hi iChicken Depending on the number of contacts you have in your MYOB Business the selection list may not load the full list. However, you should be able to type in the required name or the first few characters of the name for it to appear. For example, say the name was "Smith, John", you should be able to type in "Smi" for it to appear.Thanks for your reply. I thought the same thing - but typing in the search dropdown box yields the exact same result. It's weird. I can however find them in the contacts section, that's how I know that they have been imported. Also, I can see their invoices when looking at ALL invoices for a date range. It just won't let me select the customer individually (or even search for them in Sales or Statements) Maybe it;s a contact limit? Never come across it before.

Hi iChicken How many customer cards do you have in your contact list? As I've recently added ~12,000 customer cards to my file and I was able to successfully load the full number of cards in that list or search for them in that selection list.If you are not able to do that, perhaps try in another browser and/or clear your cache as it could be a browser error.

Hi Steven_M Thanks for your reply. I have exported my contacts to excel to count them, about 4200. All of the missing (unselectable/searchable) contacts are in the export. I have tried Chrome and Safari, both with cleared caches' and unfortunately have the same result. It's got me baffled. As a workaround I'm temporarily using different software to issue invoices to the clients I can't select. Is there a way for me to submit a support ticket or something for further help? Thanks, Pat

Customers Missing in Dropdown Box

iChicken
Contributing User
3 years ago
Having trouble selecting Customers using the drop-down box (by default says 'All')

It looks like customers with name cards A through J are there, but not J through Z.

They ARE searchable by going through 'Contacts', but not when using 'Invoices' or 'Customer Statements'

Does anyone know how to fix this?

Thanks,

S
Steven_M
Former Staff
3 years ago
Hi iChicken

Depending on the number of contacts you have in your MYOB Business the selection list may not load the full list. However, you should be able to type in the required name or the first few characters of the name for it to appear. For example, say the name was "Smith, John", you should be able to type in "Smi" for it to appear.
- iChicken
  Contributing User
  3 years ago
  Steven_M wrote:
  Hi iChicken
  
  Depending on the number of contacts you have in your MYOB Business the selection list may not load the full list. However, you should be able to type in the required name or the first few characters of the name for it to appear. For example, say the name was "Smith, John", you should be able to type in "Smi" for it to appear.
  
  Thanks for your reply.
  
  I thought the same thing - but typing in the search dropdown box yields the exact same result. It's weird. I can however find them in the contacts section, that's how I know that they have been imported. Also, I can see their invoices when looking at ALL invoices for a date range.
  
  It just won't let me select the customer individually (or even search for them in Sales or Statements)
  
  Maybe it;s a contact limit? Never come across it before.
  - Steven_M
    Former Staff
    3 years ago
    Hi iChicken
    
    How many customer cards do you have in your contact list? As I've recently added ~12,000 customer cards to my file and I was able to successfully load the full number of cards in that list or search for them in that selection list.
    
    If you are not able to do that, perhaps try in another browser and/or clear your cache as it could be a browser error.

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Customers Missing in Dropdown Box

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