Default email for invoicing
Hi all, Hoping someone might be able to help me figure out why we are getting an error message saying we're using invalid email variables when saving our email invoicing template. I have been ove...
Forum Discussion
Hi Shella_A
Thanks for your response. Unfortunately you've sent the same instructions that I've been trying to use and they are still not working. I continue to receive the same error message that I added as a screenshot in my original post. I have clicked the "learn more" button which talks about variables and the ones in my default set up, match as they should do. Started to get increasingly frustrated and would be very grateful if someone could help.
Kind regards,
Emma
Hi APTNZ,
Thanks for the response.
Apologized for the late reply. We're sorry for any inconvenience this may have caused. We highly appreciate your patience with this matter. We would just like to have an update if you're still getting the same error message despite of following the correct default email format.
Kind regards,
Shella
Hi there. I am STILL waiting for someone to contact me regarding this issue. Can you please reach out to me ASAP.
Hi APTNZ,
When updating your default email messages, the best way to go about it is to copy and paste the email variables from this link. Once you've got that copied, head into your Sales Settings, delete the existing template, and paste the new one in. Just a quick heads up— make sure not to change or edit anything inside the brackets. These are placeholders that pull through info automatically, so they'll do the work for you. If the same error message comes up, you can reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
