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sarahtaylor93's avatar
sarahtaylor93
Contributing User
4 days ago

Email Me A Copy Not Working

Hello, when sending invoices we have the "email me a copy" always ticked, however as of recent this is saying delivery failed to us only, our customers are receiving their invoices fine.

 

Would this be a back-end issue in MYOB as we have been sending/receiving emails without a problem.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 days ago

    Hi sarahtaylor93, 

     

    It could indeed be a backend issue. I recommend checking if your email provider blacklists MYOB emails. If this isn't the cause of the email issue, please contact the support team for further troubleshooting. You can create a support ticket from the MyAccount window or live chat through MOCA.

     

    Thanks,

    Genreve

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