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Sjacob's avatar
Sjacob
Experienced User
2 days ago

GST affected when turning off online payments

WARNING: I turned off online payments last week and now all the invoices that were open at that time are showing incorrect totals. For some unknown reason, turning off online payments affected the GS...
Sjacob's avatar
Sjacob
Experienced User
2 days ago

Hi Amanda,

The issue is still there. Nothing has changed. The invoices are still incorrect. Not sure who told you it had been fixed because my file has not been fixed. I even checked on the assist app - all invoice totals are incorrect.

Liz_A's avatar
Liz_A
Super User
13 hours ago

Hi Sjacob​ 

Please confirm on here if this has or hasn't been resolved as I don't want to tell my client to stop the online payments and find out it is still a problem🫤

Regards

Liz

  • Sjacob's avatar
    Sjacob
    Experienced User
    12 hours ago

    They do not have a solution yet. They assure me they are working on it. I suggest you contact them before you switch online payments off.

    Sandra

    • Liz_A's avatar
      Liz_A
      Super User
      12 hours ago

      Thanks - I lodged a Support request for MYOB to switch online payments off instead of my client in the hope that this works correctly.

      Thanks

      Liz

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