How do I create a partial credit against an invoice - MYOB Business Pro

Question

Hi there, I am using MYOB Business Pro and I need to enter a credit against an invoice for a customer.&nbsp; As far as the Help Button goes, I enter it as a negative in the amount column, but when I try to save it, it says that the amount or unit price need to be greater than zero or I can use the discount column to give the same result.&nbsp; I can't seem to get it to take any of those options, no matter how I enter it.&nbsp; Could one of you guys have done a credit before on Business Pro?&nbsp; There used to be "Create a Credit" but that has now gone but I'm struggling trying to get it entered.&nbsp; Any help you can offer would be amazing.&nbsp; Many thanks, Dawn

princess_r · Answer

Hi gardenfreak,
&nbsp;
No stress, you’re not the only one figuring this out. On a standard invoice, credits don’t show up as negative lines. Instead, create a customer return (credit note) and either apply it to the invoice or issue a refund, depending on what you need. For a step-by-step guide, check out this link. If you’re still stuck after that, try this link and then reach out to our team via live chat with the virtual assistant MOCA, or create a support ticket so we can take a closer look.&nbsp;
&nbsp;
Cheers,
Princess

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How do I create a partial credit against an invoice - MYOB Business Pro

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