In Trary documents bot pre-filling in bills
I keep on getting the message 'We've used your document to fill in some details. Check the fields highlighted in blue,' but there is nothing filled in and no blue highlighted areas, not even the date...
Forum Discussion
I make a habit of regularly clearing the cache on my computer. I use Google Chrome which was recommended by a MYOB technician, I do not want to change browser. I have tried on two different computers, same result. I tried to enter the name first, and it still didn't pre-fill anything.
The method I use is:
Purchases > Bills > Create Bill > Prefill from a Source Document > Browse for Files > Select and Link, then it comes up with 'We've Prefilled ...', but usually nothing is prefilled. I tried with a bill whose supplier had an ABN in the system, and a few things were prefilled, but they were not highlighted in blue. Is checking against the ABN a new feature, it seemed like a lot more of my bills were prefilled in the old MYOB?
Hi 37093709
Also in the previous software it used the ABN to pick up the supplier. So check that the ABN listed on the supplier is the same as the ABN on the document and that there no duplicates. As for the other documents not prefilling, I have filed your details with the team looking after the OCR (optical character recognition), so they can continue to improve the service.
In the meantime if you could share the bills that are having issues, I could check it with my software for internal testing.
