Forum Discussion

smileykylie1982's avatar
smileykylie1982
Trusted User
10 months ago

incorrect invoice sent to my customer

Hello,   Last week I sent an email invoice to my customer as usual but they responded that there was an obvious problem with it. I checked the invoice in my system and it was correct.    I asked ...
Carol1711's avatar
Carol1711
Experienced User
9 months ago

This has happened to me twice, the repsonse from MYOB - check your details in business settings - as usual it is put back on the customer - even though nothing has changed at my end for years.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, Carol1711

     

    We sent you private message regarding your concern requesting additional details to further assist you with your concern. Kindly check your inbox here in the Community Forum as we are looking forward to your response.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, Carol1711

     

    We recently requested additional details to further assist you with your concern. Please let us know if you require further assistance with this.

     

    Best regards,

    Doreen

    • Carol1711's avatar
      Carol1711
      Experienced User
      4 months ago

      And its happened twice in the last month - unsure how a customer is supposed to read these invoice - a newer version of MYOB stuff up and PLEASE DONT SAY IT IS HOW I INPUT THE INFORMATION - THAT IS SUCH A BIG COP OUT!!!

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        4 months ago

        Hi Carol1711,

         

        Thank you for your patience. I've sent you a private message. Please check your inbox and provide the details needed to further assist you.

         

        Regards,

        Sai

         

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