Hi All
i have an bill in the system. auto generated. A short payment has been made against it before ceasing to trade with thuis supplier. How do i get their balance back to zero. i would have though a negative invoice would do the trick, but no, that does not work. Their must be an easy way with out going through a journal process. It does not even show in returns and debits screen. surely it can not be this hard.
thanks inadvance
sam
Hi HBA-01,
I get why it could be confusing how to clear up that supplier. You shouldn't need to use a journal for it.
If you want to bring the supplier balance back to zero, you'll usually need to create a supplier debit for the short-paid amount, then apply it to the original bill through Returns & Debits.
If nothing is showing in Returns & Debits, the debit may not have been created correctly, which is why the negative invoice didn't work.
If the supplier is refunding you instead, use the Refund option. Here's a short rundown on how the software handles credits and returns.
Regards,
Genreve
