Forum Discussion

ChloeX's avatar
ChloeX
Member
1 year ago

Invoice Reminders being sent although invoice is paid

Hi Community! I am new to invoice payment reminders and only recently set them up. I have had two customers today inform me they continue to receive the email reminders to pay their invoices - afte...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi ChloeX,

The possible reason for the issue might be due to the settings on how the schedule for sending invoices is set up. Kindly double-check the reminder settings to ensure they are configured correctly. Please see this help page for detailed information: Setting up invoice reminders

Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.