Forum Discussion

ChloeX's avatar
ChloeX
3 days ago

Invoice Reminders being sent although invoice is paid

Hi Community! I am new to invoice payment reminders and only recently set them up. I have had two customers today inform me they continue to receive the email reminders to pay their invoices - afte...
Earl_HD's avatar
Earl_HD
MYOB Moderator
3 days ago

Hi ChloeX,

The possible reason for the issue might be due to the settings on how the schedule for sending invoices is set up. Kindly double-check the reminder settings to ensure they are configured correctly. Please see this help page for detailed information: Setting up invoice reminders

Regards,
Earl