Forum Discussion

Juliew65's avatar
Juliew65
Experienced User
3 months ago
Solved

Invoice verification issue

When I tried to send an invoice this message comes up "our business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore fu...
  • Juliew65's avatar
    Juliew65
    3 months ago

    resolved thank you

kirby26's avatar
kirby26
Experienced User
3 months ago

Im having the same issues and cant get a reply for MYOB, snet a request through on the 7th and still waiting, in the meantime cant email invoices. Did you get a reply for how to resolve this?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi kirby26,

    Looking at your email registered here on the Community Forum with the Serial Number ending in 5943, I can see that it has already been approved since January 25. Therefore, you shouldn't be having this issue. If you're referring to a different Serial Number, please reply to the email that has been sent to you, and our representative assigned to your case will be happy to assist you.

    Regards,
    Earl

    • kirby26's avatar
      kirby26
      Experienced User
      3 months ago

      Hey 5943 isnt my serial number mine ends in 3640.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        3 months ago

        Hi kirby26,

        Thanks for confirming. I've already forwarded this to the representative assigned to your case. You can communicate with them via email.

        Regards,
        Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.