Forum Discussion

Juliew65's avatar
Juliew65
Experienced User
17 days ago

Invoice verification issue

When I tried to send an invoice this message comes up "our business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality.

Log a Financial Services request in 
MyAccount
.

  • kirby26's avatar
    kirby26
    Experienced User

    Im having the same issues and cant get a reply for MYOB, snet a request through on the 7th and still waiting, in the meantime cant email invoices. Did you get a reply for how to resolve this?

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi kirby26,

      Looking at your email registered here on the Community Forum with the Serial Number ending in 5943, I can see that it has already been approved since January 25. Therefore, you shouldn't be having this issue. If you're referring to a different Serial Number, please reply to the email that has been sent to you, and our representative assigned to your case will be happy to assist you.

      Regards,
      Earl

      • kirby26's avatar
        kirby26
        Experienced User

        Hey 5943 isnt my serial number mine ends in 3640.