Invoices are missing

Hi NickyS1,

Thanks for your response. If you were able to see the missing invoices in a different browser, we may need to perform additional troubleshooting on your Chrome browser. Please follow these steps for further troubleshooting.

Uninstall and Reinstall Chrome: If the missing invoices are visible in a different browser but not in Chrome, consider uninstalling and then reinstalling Chrome to resolve any potential issues with the browser.

Check Internet Connection: Ensure that your internet connection is stable and active. A weak or interrupted connection can lead to errors when accessing online services.

Disable Browser Extensions: Some Chrome extensions or add-ons may interfere with web page functionality. Disable any extensions that could be causing conflicts and then retry accessing the portal.

Verify the Invoice Link: Double-check the invoice link received in your email to ensure it starts with "https://" and matches the official MYOB website. An incorrect or altered link may cause issues with accessing the portal.

Security Software: Check if any security software or firewall settings on your computer are blocking access to the MYOB portal. Adjust your security settings as necessary to allow access.

Alternative Access: If accessing the portal directly from the invoice link continues to be problematic, consider logging in directly to your MYOB account (if available) and navigating to the invoice from your account dashboard. This alternative access method may help you view the missing invoices.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl